Imagine a financial institution receiving a hefty fine because an employee failed to include a legally required disclosure during a client call. The issue went unnoticed for months, and regulators had already stepped in when it was discovered. Now, the company is facing financial penalties and reputational damage. None of this had to happen. This […]
When it comes to communications, one service simply doesn’t fit all. TCI’s solutions are designed to fit the way you work and achieve your goals. Our flexible hybrid portfolio provides a seamless experience no matter the setup – supporting your frontline and back-office teams working from anywhere. Zoom + Mitel Working Together Now TCI is […]
Communication systems powered by AI can revolutionize how businesses interact with customers and manage internal operations. Here’s how traditional phone systems compare with new AI-enabled solutions and how TCI can help you adopt powerful new tools in your organization. Challenges of Basic Communication Systems Legacy communication systems often fall short in delivering actionable insights and […]
In today’s competitive financial landscape, fostering an excellent customer experience is paramount for banks and credit unions in the DC region. Beyond client interactions, successful financial services firms are focused on providing new tools that enable their businesses to thrive. By equipping your staff with secure, compliant communications systems, implemented by TCI, you can confidently […]
While data security is crucial, protecting customers and employees from physical threats is equally important. Security cameras have become standard equipment in schools, hospitals, hotels, and businesses, serving as a front line of defense. However, integrating these video feeds into a broader unified communications (UC) platform can be challenging. TCI offers a solution that simplifies […]
In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate. TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications […]
At TCI, we’re focused on delivering hybrid UC solutions to improve the efficiency of frontline workers – and meet the unique needs of your industry. With more than 200 vertical application partners within Mitel’s Network Technology partners program – and growing – we are constantly finding new use cases to serve the DC region. We’re […]
Meet Generation AI… Each generation has adopted new technology as it was developed: Boomers had touch-tone phones, Gen Xers always had a PDA in their hands, and millennials are rarely caught without their smartphones. Gen Z and Alpha will be known for their use of generative AI. Growing up alongside the rapid development of AI, […]
When families are evaluating senior living facilities, they are looking for amenities, responsive service and care, convenience, and peace of mind. TCI supports your goal to deliver these benefits with advanced Communication and Networking solutions that better connect your residents and staff. We bring everything together to make sure your solutions work as one integrated […]
For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality. When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.