Entries by Marketing

Elevate Your Business Communications with TCI Host: Customized Enterprise-Class Cloud Solutions

March 17, 2025 /0 Comments/in /by

In today’s business environment, staying connected is more crucial than ever. TCI, your trusted leader in telecommunications serving the DC region for over 40 years, proudly offers TCI Host – an Enterprise-class Cloud Communications Solution that’s revolutionizing how businesses communicate. TCI Host leverages the power of industry-leading, feature-rich software to deliver a comprehensive Unified Communications […]

Generative AI and Three Ways to Prepare for Your New Workforce

March 3, 2025 /0 Comments/in /by

Meet Generation AI… Each generation has adopted new technology as it was developed: Boomers had touch-tone phones, Gen Xers always had a PDA in their hands, and millennials are rarely caught without their smartphones. Gen Z and Alpha will be known for their use of generative AI. Growing up alongside the rapid development of AI, […]

Connecting Your Senior Living Community – How TCI Brings Your Residents, Their Families, and Your Staff Together

February 24, 2025 /0 Comments/in /by

When families are evaluating senior living facilities, they are looking for amenities, responsive service and care, convenience, and peace of mind. TCI supports your goal to deliver these benefits with advanced Communication and Networking solutions that better connect your residents and staff. We bring everything together to make sure your solutions work as one integrated […]

How Mitel Strengthens Your Existing Microsoft Teams Service

February 17, 2025 /0 Comments/in /by

For customers already utilizing Microsoft Teams for collaboration, Mitel provides a best-in-class integration of calling and voice functionality. When receiving inbound calls, you can manage the entire call in one view via a pop-up notification. For outbound calls, you can click to dial in a small pop-up window and still maintain all call features without […]

Insider Fraud – A Cautionary Tale and How to Protect Your Business Technology

February 10, 2025 /0 Comments/in /by

Insider fraud often occurs when trusted individuals exploit their IT access for personal gain or revenge. Recently, the British Museum experienced an unexpected disruption when a former contractor disabled its IT systems. This incident highlighted the risks posed by disgruntled employees and inadequate access management. It also serves as a stark reminder of the dangers […]

Fix Dead Zones and Spotty Cell Coverage in Your Building

February 3, 2025 /0 Comments/in /by

Cellular connectivity in your building is no longer a luxury – it is a necessity for operational efficiency and customer satisfaction. With over 80% of mobile calls and data connections occurring indoors, ensuring that your employees and visitors can stay connected in every corner of your facility is critical. Poor signal strength or dead zones […]

The Essential Role of Hybrid Unified Communications in Healthcare

January 27, 2025 /0 Comments/in /by

Improving patient outcomes with better UC technology Hospitals and healthcare clinics are among the most complex technological ecosystems to manage. Staff and patients demand timely, secure, and dependable communication, while administrators often face shrinking budgets and increased regulatory oversight. Hybrid unified communication (UC) platforms are now designed to address these challenges. They allow healthcare organizations […]

Connecting Your Business Made Easy… Get to Know TCI’s Infrastructure as a Service

January 20, 2025 /0 Comments/in /by

Infrastructure as a Service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts […]

Contact Centers are Changing – Get to Know Our New AI-Assisted Customer Experience (CX) Platform

January 13, 2025 /0 Comments/in /by

TCI now offers Mitel CX, a new AI-assisted customer experience platform, which provides AI-driven agent and supervisor experiences. It also provides operational control, reliability, and security to mitigate business continuity risks. Contact Centers: From Cost Reduction to Strategic Growth Decades ago, businesses pursued cost reductions by offshoring customer service. These resource-heavy operations relied on lower-skilled […]