Entries by Marketing

Contact Centers are Changing – Get to Know Our New AI-Assisted Customer Experience (CX) Platform

January 13, 2025 /0 Comments/in /by

TCI now offers Mitel CX, a new AI-assisted customer experience platform, which provides AI-driven agent and supervisor experiences. It also provides operational control, reliability, and security to mitigate business continuity risks. Contact Centers: From Cost Reduction to Strategic Growth Decades ago, businesses pursued cost reductions by offshoring customer service. These resource-heavy operations relied on lower-skilled […]

What is Multimodal Communication & Why Your Workforce Needs It in 2025

January 6, 2025 /0 Comments/in /by

Understanding ‘Multimodal’ Multimodal communication is about seamlessly integrating various communication channels into a unified platform, empowering employees with a toolkit they can use to address customer needs in real-time. Connect with customers via: Phone calls Video meetings Instant messaging Screen sharing And more! These multimodal options work across a mix of devices – from traditional […]

How a Hybrid Cloud Approach Maximizes Your Communications Flexibility

December 30, 2024 /0 Comments/in /by

Organizational processes, culture, and goals are constantly changing, and your communication landscape must adapt to keep pace. With over 40 years of UC experience, TCI understands the critical elements a communication landscape needs to drive organizational success. Increasingly, organizations are finding that a hybrid cloud approach to communications is the key to achieving this flexibility. […]

Power More Connections: How TCI Helps Our Customers Grow with the Latest UCC Solutions

December 23, 2024 /0 Comments/in /by

The business landscape demands more than basic communication tools. TCI has evolved to meet today’s hybrid workplace demands. We design, deploy, and support sophisticated unified communications and collaboration (UCC) solutions that drive real business value and strengthen connections… Hybrid Workplace Solutions – A hybrid cloud approach combines on-premises security with cloud flexibility, enabling organizations to […]

Make Informed Decisions – How Performance Analytics Future-Proofs Business Communications

December 16, 2024 /0 Comments/in /by

Picture a busy office where every call, video conference, and message is essential to getting the job done. Everything needs to work smoothly, but as the business grows, the demands on its communication systems increase. Suddenly, dropped calls, lagging videos and unexpected downtimes disrupt workflow. That’s where Mitel Performance Analytics (MPA) 3.5 comes in – […]

TCI Powers Business Connections & Control with Tailored Hybrid Communications

December 9, 2024 /0 Comments/in /by

TCI implements hybrid unified communications systems that combine the best of cloud-based managed services with an on-premises deployment. Whether you’re pursuing growth, improving customer experiences, building culture, or reducing costs, TCI’s hybrid communication solutions can help you achieve your goals. We’re ready to support your on-premises infrastructure and help you adopt the right blend of […]

Can Customers Reach Your Business During a Crisis? 5 Ways to Improve Business Continuity

December 2, 2024 /0 Comments/in /by

Most organizations are familiar with the principle of distributing IT systems to minimize the scope and impact of IT service failures. Fewer organizations give much thought to maximizing the availability of their most valuable asset – their employees. By distributing your IT – and your people – your organization can eliminate single points of failure […]

Act Now – Don’t Miss Your End-of-Year Technology Tax Break

November 25, 2024 /0 Comments/in /by

Time is running out to leverage your Section 179 deduction for 2024. The Section 179 deduction is a great tool to maximize your company’s financial flexibility. A part of the IRS tax code, it allows businesses to deduct the full purchase price of qualifying equipment bought or financed during the tax year. This tax incentive […]

Preparing Your Organization for the Gen Z Workforce

November 18, 2024 /0 Comments/in /by

As Gen Z enters the workforce, businesses must adapt to attract, retain, and maximize the potential of this tech-savvy generation. Here are some key strategies to prepare your organization for the future: Be open to Flexible Work Arrangements Gen Z prioritizes work-life balance and autonomy in their professional lives. To appeal to these young talents: […]