Generative AI and Three Ways to Prepare for Your New Workforce

Meet Generation AI… Each generation has adopted new technology as it was developed: Boomers had touch-tone phones, Gen Xers always had a PDA in their hands, and millennials are rarely caught without their smartphones. Gen Z and Alpha will be known for their use of generative AI.

Growing up alongside the rapid development of AI, Gen Zers and Alphas are uniquely positioned to leverage this technology in innovative ways. They’re already more predisposed to using AI than other generations. Seventy percent of Gen Z reports using generative AI, while 52% believe it can help them make informed decisions.

Adopting, not resisting, generative AI is critical for new employees, whose entry-level jobs are often seen as vulnerable to AI replacements. Instead, younger generations are integrating AI into their workflows, using it to automate tasks, rapidly analyze data, and even using it as a virtual collaborator.

Integrating AI into unified communications and collaboration solutions enhances the work experiences and capabilities of Gen Z and Gen Alpha, providing them with user-friendly interfaces, on-the-go connectivity, and third-party integration.

For new employees working in customer assistance, AI is an indispensable part of the call center experience, offering features like:

• Virtual Agents to manage basic customer inquiries.
• Agent Assist to keep important information at employees’ fingertips.
• Interaction Analysis to monitor client sentiment in real-time.
• Automated Scheduling to balance the workload and ensure peak times are covered.

As native AI and communications technology users, the new workers are already primed to employ these tools in their daily workflows.

3 Ways to Prepare Your Organization for the Future Workforce

As Gen Z and Gen Alpha begin their careers, you’ll want to develop strategies to set them up for success.

To attract these younger generations, take advantage of their unique strengths, and turn them into a sophisticated, productive workforce, consider adopting these three steps:

1. Embrace Flexible Work Arrangements

Gen Z and Alpha prioritize work-life balance and autonomy in their professional lives. To attract and retain these young talents, businesses should:

• Offer flexible schedules that accommodate personal needs
• Implement remote or hybrid work models
• Provide opportunities for in-person collaboration and mentorship to balance digital interactions

2. Leverage Cutting-Edge Digital Tools and AI

Having grown up in a digital-first world, Gen Z and Alpha expect seamless technological integration in their work environment. Companies should:

• Invest in comprehensive unified communications and collaboration platforms
• Incorporate AI capabilities to enhance productivity and decision-making
• Implement features like calendar integration, document management, and text-to-speech functionality

3. Foster a Purpose-Driven Work Culture

Younger generations seek more than just a paycheck; they want their work to have meaning and a positive social impact. To engage Gen Z and Alpha, companies should:

• Clearly communicate the organization’s mission and values
• Provide opportunities for employees to contribute to socially responsible initiatives
• Create a workplace culture that emphasizes purpose and meaningful contributions

Tech Savvy and Ready to Get to Work

You can better prepare your new team members for successful careers and future-proof operations by embracing the tools and approaches that play to the younger generations’ skills and values.

Learn how your organization can prepare for the future with AI, a unified communications and collaboration platform, and other next-gen tools. Contact TCI today at (703) 321-3030 or info@tcicomm.com.