TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
As Cyber Attacks Speed Up, Innovative Managed Firewall Solutions Keep Pace
/0 Comments/in Blog /by MarketingIn the mid-year update of its 2018 Cyber Threat Report issued in July, SonicWall raised the alarm on the continuing surge of malware and ransomware, as well as encrypted threats and chip-based attacks. Among the key takeaways from the report… More than 5.99 billion total malware attacks detected, up 102% in the first six months […]
Managing Multiple Sites? Hundreds of Phones? How Cloud Voice Enables Corporate Communications
/0 Comments/in Blog /by MarketingDesigned to support small businesses to large enterprises that require customized UC and Collaboration, TCI’s Cloud Voice solution delivers the highest levels of performance, reliability and security through its global, mobile-ready cloud platform. TCI’s team of certified network engineers will design and deploy a voice solution that keeps your business operating at peak performance – […]
Mitel Partners with Google AI to Develop the Intelligent Customer Experience
/0 Comments/in Blog /by MarketingBy 2020 Customer Experience is expected to overtake price and product as the key differentiator used by customers to influence their brand, product and service decisions. Responding to this reality, Mitel has partnered with Google to deliver new AI-driven customer experience capabilities across all Mitel core contact center solutions, including its cloud-based MiContact Center. Download: […]
Worried About Staying Connected When the Next Hurricane Hits? UCaaS Has You Covered!
/0 Comments/in Blog /by MarketingAny number of threats can take your business offline, including floods, road closures, fire and other disasters. When your people can’t get to work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe. In addition to the pain of lost revenues, your customers may find alternative […]
Want Better Telecom & Broadband Pricing, Performance & Support? TCI Knows the Best Providers
/0 Comments/in Blog /by MarketingFinding new ways to improve broadband, data, and voice network services and cut costs is important for the financial health and competitiveness of any business. One way to achieve fast results is to have the TCI team review your current bills and services. Our relationships with the leading carriers, cable, broadband, and cloud providers, puts […]
Aging Phone System Slowing You Down? Mobilize Your Business with Cloud Voice Service
/0 Comments/in Blog /by MarketingStill tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice. You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users […]
Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications
/0 Comments/in Blog /by MarketingOnboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit. The key to successful onboarding is making it possible for new employees to ramp […]
Relocating Your HQ or Adding a New Office? Your Technology Plan Should Be Priority 1
/0 Comments/in Blog /by MarketingWhether you’re faced with relocating the company headquarters or adding a new office, ensuring a successful Day One requires that you plan ahead – especially when it comes to office technology. Some of the technologies you need to consider and plan for will include: Voice, Data and Video Services and Platforms Wired and Wireless Infrastructure […]
Are You Getting the Full Value Out of Your CRM Platform?
/0 Comments/in Blog /by MarketingGetting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with Mitel’s systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together. When your CRM is […]
10 Contact Center Tools You Should be Using… But Probably Aren’t
/0 Comments/in Blog /by MarketingYou may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the Customer Experience. Mitel recommends adopting the following capabilities to help boost productivity, ensure resiliency, and improve the efficiency of your contact center… Cradle-to-Grave Lifecycle Reporting Customizable Reporting Agent Forecasting Schedule […]
Shifting From a ‘Project Outcome’ to ‘Business Outcome’ Mindset
/0 Comments/in Blog /by MarketingIn a fast-moving economy, with companies jockeying for every competitive advantage, it pays to take stock of how successful you are in achieving business goals. Are you satisfied with merely executing the latest projects, or are you focused on achieving specific Business Outcomes? For example, if the Business Outcome you need is to attract the […]
Which WAN Service is Right for Your Organization? MPLS, SD-WAN… or Both?
/0 Comments/in Blog /by MarketingWhen you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs. MPLS Pros & Cons Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. […]