TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
How Real-World AI is Transforming the Fast-Paced World of Contact Centers
/0 Comments/in Blog /by MarketingThanks to Hollywood, it’s easy for many people to think of artificial intelligence as a sentient, self-learning technology that inevitably runs amok with the intent of wiping out humanity. This makes for fun movies, but what about the practical applications of AI in the real business world? AI enables a computer or application to perform […]
Webinar Recap… Supporting Your On-the-Go Workforce with Mobile-Ready Cloud Voice Services
/0 Comments/in Blog /by MarketingWorkers today are no longer tied to their desk. They’re working in the field, traveling, and balancing time between office and home – proving that how work is done is more important than where it is done. In this Mitel webinar, you’ll learn how you can better support your free-range workforce with cloud communications and […]
How VoIP Phone Technology Closes the Communication Gaps for Small Teams & Business
/0 Comments/in Blog /by MarketingIntegrated VoIP phone solutions facilitate collaboration with intuitive, easy-to-use technology. They can improve business outcomes and help you compete with the “big guys.” Here’s how VoIP phones can be a game changer for your business… Enhance Collaboration without Sacrificing Mobility With VoIP phones, everyone in your company stays connected, no matter where they work. Using a smartphone […]
Performance Analytics Keeps Your Communications Network Running at Peak Efficiency
/0 Comments/in Blog /by MarketingThrough our partner Mitel, TCI offers you the ability to monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting IT administrators about adverse conditions. Mitel Performance Analytics (MPA) provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether […]
Get Ready… Laws Requiring Direct 911 Access from Your Office Phones Go into Effect February 2020
/0 Comments/in Blog /by MarketingLast year, the President signed into law two statutes intended to improve emergency calling – Kari’s Law and Ray Baum’s Act. Both take effect February 16, 2020 and are intended to protect employees and others with improved access to 911 emergency services. Kari’s Law applies to newly-installed multi-line telephone systems. The law requires that users be […]
On Schedule & Within Budget… TCI Deploys Certified Infrastructure for Your Broadband, IT, Voice & AV Connections
/0 Comments/in Blog /by MarketingWhen you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure. We work with you every step of the way… TCI has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or […]
Complement Your Mobile Work Style with Mitel’s Powerful 6900 IP Series Desk Phones
/0 Comments/in Blog /by MarketingMitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices. 6900 Series […]
Great Pricing & One-Stop Public Sector Procurement via Mitel’s Sourcewell Contract
/0 Comments/in Blog /by MarketingSourcewell (formerly known as The National Joint Powers Alliance) is a contracting agency serving the public sector. How does Sourcewell work? First, Sourcewell issues competitive bid RFPs nationally on a wide range of products and services that benefit their members. Following a rigorous competitive evaluation process, they then award the contract to the selected vendor. […]
Top 7 Reasons Our Clients are Moving Voice & Collaboration to the Cloud
/0 Comments/in Blog /by MarketingBusiness leaders move their communications to the cloud for better mobility, quality, simplicity and reliability. They find it easier to add offices, users and features so they can grow, and they appreciate being able to customize how they connect with customers. Decision makers are also motivated by their bottom line – they get more and […]
We’re All Human… Why Your Employees are the Greatest Risk to Your IT Security
/0 Comments/in Blog /by MarketingThe greatest threat to the security of any organization is often traced to employees who inadvertently allow confidential data to be accessed and stolen. The latest estimates indicate that more than 90% of cyber attacks can be attributed to human error. Social engineering attacks such as phishing and spoofing continue to grow in frequency and […]
Emergency & Crisis Management… Keeping Your Employees Safe, Informed and Connected
/0 Comments/in Blog /by MarketingDisruptive events – man-made or natural – unfold quickly, so fast response time is essential for safeguarding people and property. Regardless of the type of disruption, fast response is facilitated by a robust mass notification solution that allows you to communicate with all your employees at once wherever their location. For example, employees may have […]
Recapping Mitel’s Recent Road Show on Digital Transformation & Contact Center Innovations
/0 Comments/in Blog /by MarketingThe emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to […]