Only a year ago, the typical business provided voice and IT support on-site, from within the company’s offices. With the pandemic, things changed suddenly, requiring your IT team to deliver more support to everyone at home.
The concept of work as an activity primarily done within a company’s office has been completely transformed. Many employees now prefer the ability to work remotely for greater flexibility and to minimize health risks. Many companies are responding with a hybrid approach enabled by new technologies.
Reliance on the Cloud
The need to support remote and dispersed working scenarios will only grow as more organizations develop an appreciation for their flexibility and efficiencies. Defining a cloud migration strategy with your trusted technology partner should be among the top priorities of every business.
AI has proven extremely helpful in responding to fluctuating demand during COVID-19. A company’s cloud contact center, for example, can make it easy for staff to work from home and easily manage the influx of orders and support requests by leveraging an AI-based chatbot that helps offload higher call volumes. AI can also be exploited to better manage network traffic and access, and perform data analysis so you can refine your operations with better information.
Supporting Flexible Work Arrangements
Additional requirements that will need your IT team’s attention…
- Ensuring that there are enough devices for all remote employees and that users are adequately equipped for multiple work environments
- If any employees will be using personal devices, IT will need to confirm that each employee’s setup supports encrypted communications
- Securing remote devices to meet data privacy and compliance requirements when they are in an open environment
Some organizations were caught flat-footed last March because they never imagined a scenario in which all their workers would be remote. Since then, many have adapted, but we recognize that deploying and managing remote work and hybrid arrangements will always be a big challenge.
Need help? Contact us today at (703) 321-3030 or firstname.lastname@example.org.