TCI Host Cloud Voice & Contact Center Service… Customized Capabilities & Local White Glove Support
Our TCI Host Cloud Voice Service is all about flexibility
Add new cloud-based tools to your existing business phone system, and when you’re ready, migrate your entire platform to the cloud to reduce your overall telecom costs.
Cloud communications isn’t an all-or-nothing endeavor
There are several deployment models to choose from depending on your business’s unique situation, and you can shift from one approach to another over time. Managing a multi-site business? TCI Host can bring your offices closer together.
Unified Messaging and Integrated Apps
With access to these Mitel-powered tools, your team’s work can be tackled on more devices from any location:
- Integration with business applications from tech leaders like Microsoft and Google
- Presence Tools
- Softphone App on Mobile Devices
- Unified Messaging
- Remote control of desktops
- Outlook client plug-in
- MS TEAMS integration (Mitel Assistant App.)
- Message retrieval from one synchronized message store
Powerful Collaboration Capabilities
Explore some of the Mitel-powered team building and conferencing tools your users can tap into with their mobile or desktop phones…
- Virtual workspaces for team meetings, conversations, content review, and project management
- Team Video Conferencing and Recording
- Participant management
- Desktop application sharing
- Team and private chat
- Web-based file sharing
- Document management
In and Outbound Contact Center / Call Center
Whether you’re a small or big business, you can support omnichannel queues that let customers contact you the way they prefer. Track your customer contacts and get real-time metrics for informed decision-making and better team coaching.
- Integrate with your CRM, like Salesforce, Microsoft, and others
- Offer Live Agents, Web Chat, Email, Text Messaging / SMS
- Monitor and respond to Social Media feeds (Twitter, Facebook, LinkedIn, Instagram, etc.)
- Automate and access Full Reporting on Your Customer Interactions
- Improve Customer Experience
- Become more efficient
Empower your people to serve your customers better
For a single, low monthly price, you can upgrade their old phones to advanced mobile-enabled, desktop phones and use Mitel’s award-winning capabilities to dramatically improve your Customer Experience.
Schedule your TCI Host demo. Call us today at (703) 321-3030 or GetHelp@tcicomm.com.
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