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Worried About Staying Connected When the Next Hurricane Hits? UCaaS Has You Covered!

Any number of threats can take your business offline, including floods, road closures, fire and other disasters. When your people can’t get to work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe.

In addition to the pain of lost revenues, your customers may find alternative providers and your public image can take a hit.

Paying for expensive redundant services can help mitigate such calamities, but with Unified Communications as a Service (UCaaS) you’ll get a built-in Business Continuity and Disaster Recovery plan – without the extra cost.

Today’s voice systems and services are more powerful than ever and are designed to safeguard your business from a range of contingencies. As long as your team has UCaaS, smart phones and wireless data, and/or laptops with access to WiFi, they automatically have the essential elements of a DR plan.

Equipping your team members and contact center reps with their office tools and apps – as they seamlessly work from a remote office or home – will enable your business to withstand virtually any local emergency that shuts down your building.

Let’s get ahead of the next hurricane or disaster before it arrives and talk about exploiting UCaaS for your business continuity plan. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

 

Want Better Telecom & Broadband Pricing, Performance & Support? TCI Knows the Best Providers

Finding new ways to improve broadband, data, and voice network services and cut costs is important for the financial health and competitiveness of any business.

One way to achieve fast results is to have the TCI team review your current bills and services. Our relationships with the leading carriers, cable, broadband, and cloud providers, puts TCI in a trusted position to assist your organization in sourcing optimized, carrier-agnostic solutions.

As your advocate, we recommend the providers offering the best service with the best pricing. We lay out all your options so you can make a well-informed decision based on your unique needs. Here’s our proven, step-by-step approach…

  • Undertake a thorough review of your services, invoices, agreements and providers.
  • Evaluate your spending, find better deals and service arrangements, and uncover savings.
  • Lay out all the alternatives and offer recommendations with a clear projection of your savings.
  • Implement your choices by acting as your agent to place orders with the service providers.
  • Track installation progress and manage escalations.
  • Provide a single point of contact for all your voice, data and Internet needs.

Put us to work so you can enjoy better technology, more responsive support, and the best pricing. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Aging Phone System Slowing You Down? Mobilize Your Business with Cloud Voice Service

Still tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice.

You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users and features as you grow, and customize how you connect with your customers and your team.

Here are 6 ways Cloud Voice can add value to your business…

  • Productivity – With your communications tools in the cloud, users get a seamless experience on any device, anywhere in the world so they can easily manage voice, email and IM from a single screen.
  • Simplicity and Security – You’ll appreciate having a system that’s simple to use and manage, with no boxes to install or software to maintain. You also get high reliability, exceptional quality and enterprise-class security through the cloud.
  • Connectivity – Access the same phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course, or your kids’ soccer practice without missing an interaction.
  • Management – Easily add, move, change, and delete users from an online portal with a simple click-and-drag interface. Instead of managing routine updates to the system, you can reallocate your IT resources to activities that require more technical expertise.
  • Business Analytics – With powerful data visualization tools accessed via intuitive dashboards, you can view real-time analytics to better plan contact center agent resources and fine tune your organization’s call flow for optimal performance.
  • Customer Service – When you integrate Cloud Voice with your contact center, including Salesforce.com and other CRM solutions, you can link callers and data in real time to deliver an exceptional customer experience.

Don’t let inertia and your old phone system hold you back another day… Let’s talk about Cloud Voice for your business. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Growing Your Business? Ease Your Onboarding Headaches with UC & Mobile Applications

Onboarding new employees can be a major headache, especially when you’re hiring at a brisk pace. If the process doesn’t go well, your new employees can take longer to reach their full potential. If they get frustrated, they might even quit.

The key to successful onboarding is making it possible for new employees to ramp up quickly. For that to happen, you need to equip them with robust, intuitive tools and capabilities…

  • Unified Communications – With real-time presence technology, new hires can instantly see which colleagues are available for a call. Immediate, real-time collaboration with group calling and chat allows new hires to get their questions answered in real-time.
  • Mobile communications app – Built on top of UC, new hires can have at their fingertips everything necessary to meet the customer’s needs and the ability to see all their work colleagues on a single screen within the app. Because the app is intuitive, they can quickly master its features with little effort, thereby becoming instantly productive.
  • Platform Integration – Seamless integration with iOS and Android mobile devices keeps employees connected. The ability to answer calls from multiple incoming lines, including your company’s 800 number, means new hires can answer from any location, keeping them accessible wherever they are working.
  • Single User Interface – The Mitel UI has been meticulously designed to offer a single look, feel and operation across ALL hardware and software deployments… Once you learn one, you can use them all.

Need relief from onboarding headaches? TCI solutions boost confidence and job satisfaction. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Relocating Your HQ or Adding a New Office? Your Technology Plan Should Be Priority 1

Whether you’re faced with relocating the company headquarters or adding a new office, ensuring a successful Day One requires that you plan ahead – especially when it comes to office technology. Some of the technologies you need to consider and plan for will include:

  • Voice, Data and Video Services and Platforms
  • Wired and Wireless Infrastructure
  • Audio/Video and Conferencing Systems
  • Room Scheduling, Overhead Paging and Sound Masking
  • Access and Security Systems
  • Disaster Recovery and Business Continuity Plans

Technology done right takes planning, time and coordination with ALL the relevant trades involved in your move or new space, including HVAC to protect your IT equipment and UPS to back up your systems when the power fails.

Let TCI experts manage the details. We have decades of experience supporting business and public sector clients in every type of facility…

  • Commercial Offices
  • Industrial | Manufacturing
  • Warehouse | Distribution
  • Secure Facilities
  • Retail & Branch Locations

TCI’s certified network engineers are ready to coordinate everything… We’ll work with your real estate professional, general contractor, project manager, designers, and architect to ensure that all technology requirements are included in their plans.

Engage our experts well ahead of your relocation date – keeping in mind that some services can take as long as six months to deliver. We’re ready to design, build, manage, and support your technology. Contact us today: (703) 321-3030 or info@tcicomm.com.

 


Are You Getting the Full Value Out of Your CRM Platform?

Getting the most out of your CRM requires that you integrate it with your Business Voice applications. Almost all of the popular CRM services on the market seamlessly integrate with Mitel’s systems. Using a customized CRM? Our experienced development team can bring your customer data, phone system and call center together.

When your CRM is integrated with Mitel’s MiVoice or MiContact Center, for example, the contact’s personal details can be set to pop-up on your phone or computer screen. Imagine how much time will be saved when your people don’t need to search for important information like customer preferences and details on past transactions.

Enhanced call functionality like click-to-dial, automated call logging, intelligent dialing, and screen pops and transfer can all be enabled and integrated with your customer data.

Bringing CRM and Voice together makes every employee and contact center agent in your business significantly more productive, while improving the calling experience for your customers.

Let’s talk about connecting your CRM to your phone system and contact center. Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

10 Contact Center Tools You Should be Using… But Probably Aren’t

You may think you are running an efficient and cost effective contact center, but there is always room for improvement when it comes to the Customer Experience.

Mitel recommends adopting the following capabilities to help boost productivity, ensure resiliency, and improve the efficiency of your contact center…

  • Cradle-to-Grave Lifecycle Reporting
  • Customizable Reporting
  • Agent Forecasting
  • Schedule Adherence Monitoring
  • Interactive Agent, Queue and Call Control
  • Self-Service Interactive Voice Response
  • Outbound Dialing
  • Social Media Monitoring
  • Disaster Recovery
  • Contact Center as a Service

Learn more about these essential tools… Download the 4-page Mitel whitepaper

Ready to empower your contact center team? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Shifting From a ‘Project Outcome’ to ‘Business Outcome’ Mindset

In a fast-moving economy, with companies jockeying for every competitive advantage, it pays to take stock of how successful you are in achieving business goals.

Are you satisfied with merely executing the latest projects, or are you focused on achieving specific Business Outcomes?

For example, if the Business Outcome you need is to attract the best talent, an upgrade to the company website to permit the collection of resumes, by itself, may not achieve the goal, even though the project was executed perfectly, on time and within budget.

With a focus on Business Outcomes, however, attention is paid to putting policies, processes and technologies in place to ensure success. Here’s how that might work for the goal of attracting the best talent:

  • Policy – BYOD, telework and flexible hours are permitted within the guidelines established by the company.
  • Process – In support of the policy, the company must extend management and security to end-user devices and establish access privileges to protect sensitive data.
  • Technology – With the policy and process defined, the right technologies can be implemented such as VoIP, remote access, virtual desktops, and various productivity apps.

Shifting from a Project Outcome to Business Outcome mindset can go a long way toward getting the results you are looking for, whether it is to attract the best talent, increase retention rates, improve acquisition rates, increase revenue, reduce costs, or improve efficiency.

Need help defining business outcomes and implementing technology that will move your company to the next level? Contact TCI today: (703) 321-3030 or info@tcicomm.com.

 

Which WAN Service is Right for Your Organization? MPLS, SD-WAN… or Both?

When you’re optimizing your WAN, choosing between SD-WAN and MPLS can be a challenge. The choice involves weighing the pros and cons of each network technology and then applying them to your business needs.

MPLS Pros & Cons
Multiprotocol Label Switching (MPLS) provides a high Quality of Service (QoS) by managing and avoiding packet loss. This is good for real-time applications like VoIP, video conferencing, and virtual desktops.

The disadvantages of MPLS are that it can be complex to deploy and often comes with a higher cost for bandwidth, extra costs for security, and hidden costs for hardware reconfigurations whenever connections have to be added or changed.

SD-WAN Pros & Cons
Software-Defined Wide Area Networks (SD-WAN) offer global availability, visibility, scalability, control, and performance. It’s easy and quick to implement, and bandwidth can be added or reduced as necessary without requiring infrastructure changes. With SD-WAN, you also get end-to-end encryption across the entire network – including the Internet and the Cloud.

On the other hand, the reliability of SD-WAN doesn’t quite match that of MPLS. With SD-WAN, Internet uplinks can occasionally fail. And while SD-WANs make it easier to connect to the Cloud, there is still the possibility of packet loss once your traffic arrives.

Making the Best Choice for Your Business
For businesses that rely on Cloud applications, SD-WAN offers direct access from any location. However, if QoS is important to you, or you have very specific connectivity requirements, MPLS might be the better way to go, despite the higher cost.

The good news is that SD-WAN can interface with legacy technologies, including MPLS, so you can deploy both when you need to support diverse business needs.

TCI’s certified network engineers can help you sort out the best WAN deployment for your business. Contact us today: (703) 321-3030 or info@tcicomm.com.

 

Planning Ahead as Verizon’s Copper-Based Telephone Network Fades Away

Verizon plans to sunset its Public Switched Telephone Network (PSTN) by 2020 – along with all the associated copper wires and legacy equipment that sustained it. Instead, Verizon will totally rely on an all-IP broadband infrastructure for service delivery.

If your business is among the 50+% that still use a mix of PBX, ISDN circuits and T1 lines, now is the time to start thinking about what your organization will need to ensure a successful transition.

In recent years, the growth of VoIP has been driven in part by the realization that the end is near for the copper-based PSTN. In addition, there is now wide appreciation of the features and capabilities offered by VoIP.

TCI is ready to assist you with this transition in any or all of the following ways…

  • Inventory your applications and their network performance and security requirements
  • Develop an IP technology roadmap
  • Walk you through product and service selection
  • Help you plan the migration
  • Provide deployment assistance
  • Manage the IP infrastructure for you

Start planning now… When Verizon cuts the copper cord, you want to be ready. Contact TCI today: (703) 321-3030 or info@tcicomm.com.