Today’s service customers have zero patience for field service delays. They simply won’t tolerate missed or late service calls, or technicians who don’t have the necessary skills to get them back online, or the old standby, “I don’t have the right parts with me. I’ll have to go back to the shop.” The Internet of […]
Your business can experience serious disruptions from a variety of sources: power outages, fire, flood, icy roads and severe weather, to name just a few. Having a well-defined response plan and utilizing the proper technology to communicate with your employees is vital for dealing effectively with these and other emergency situations. Emergency notification systems are […]
Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. Key […]
Today’s business communications technology produces a lot of valuable data. With access to it, you’ll be able to monitor and refine your voice network and deliver better performance to users. Without data, you’ll be left playing a game of trial and error. Mitel offers 3 best practices for data-driven decision-making with performance analytics: Detect Problems Sooner […]
In the mid-year update of its 2018 Cyber Threat Report issued in July, SonicWall raised the alarm on the continuing surge of malware and ransomware, as well as encrypted threats and chip-based attacks. Among the key takeaways from the report… More than 5.99 billion total malware attacks detected, up 102% in the first six months […]
Designed to support small businesses to large enterprises that require customized UC and Collaboration, TCI’s Cloud Voice solution delivers the highest levels of performance, reliability and security through its global, mobile-ready cloud platform. TCI’s team of certified network engineers will design and deploy a voice solution that keeps your business operating at peak performance – […]
By 2020 Customer Experience is expected to overtake price and product as the key differentiator used by customers to influence their brand, product and service decisions. Responding to this reality, Mitel has partnered with Google to deliver new AI-driven customer experience capabilities across all Mitel core contact center solutions, including its cloud-based MiContact Center. Download: […]
Any number of threats can take your business offline, including floods, road closures, fire and other disasters. When your people can’t get to work, your operations can come to a grinding halt and the collateral damage from your unexpected shutdown can be severe. In addition to the pain of lost revenues, your customers may find alternative […]
Finding new ways to improve broadband, data, and voice network services and cut costs is important for the financial health and competitiveness of any business. One way to achieve fast results is to have the TCI team review your current bills and services. Our relationships with the leading carriers, cable, broadband, and cloud providers, puts […]
Still tethered to your desk while taking calls? If your old phone system is still holding you back, now is a great time to upgrade your communications to Cloud Voice. You’ll get more mobility, quality, and reliability – all at a lower cost than you’re paying now. You’ll be able to easily add offices, users […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.