Introducing the MiVoice 6900 series of Premium Desk Phones

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The Next Generation of Seamless Communications is Here…

Breathing new life into the desk IP Phone, Mitel has just announced their new 6900 Series Business Desk Phones – shedding the dreaded Handset cord and adding a great array of new features like Integrated Bluetooth Sync with Smartphones and high resolution color touch displays.

We don’t think the desk phone is going away any time soon, and neither does Mitel.

Automatically pair your smartphone as soon as it’s in range …

  • Secure, Shared access to contacts – make and receive your personal calls – handoff from smartphone to desk phone & back
  • Wi-Fi connectivity untethers the desk phone
  • Charge mobile devices directly from desk phone
  • Use your standard Bluetooth headset for business calls

With crisp, color displays and crystal clear audio quality, the MiVoice 6900 IP Phone series enhances your smartphone’s capabilities. Ready for simples, seamless mobile integration?

Contact us today at (703) 321-3030 or info@tcicomm.com.

Check out Mitel’s new MiVoice 6900 series Premium Desktop Phones here.

See It to Believe It

 

TCI Advantage – Combining People, Process and Products to deliver Unmatched Satisfaction

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Designed to exceed your expectations, TCI Advantage combines Managed Services with Security, Networking, Hosting and UC solutions  – all customized to connect, protect and support your business. What sets our solutions and client approach apart is our combination of People, Process and Products…

People:  For 36+ years, it has been our professional staff, culture of putting customers first, getting to know their business and exceeding expectations that has served our clients so well.

Process:  No one understands networks better. We anchor every engagement with a unique pre-deployment Network Health Assessment and TCI Onboarding Process.

Products:  Industry-leading Voice products and UC solutions can run on our hardware or on your servers. When the timing is right to expand, you can do it on your terms.

TCI’s comprehensive portfolio is designed to cover every aspect of Business Communications, Networking, Infrastructure, Security and Support…

  • TCI Host: Our Enterprise-class Cloud Communications Solution features UCaaS, bringing together the power of Mitel’s VMware-supported, feature rich software into a high availability Cloud environment. Paired together, this solution delivers the flexibility and reliability of the Cloud with all the advanced UC features you need to connect your business. Learn more
  • TCI Connect: Providing a three-pronged approach combining our comprehensive Net360 Network Assessment, Remediation & Onboarding Process, and SLA-based Maintenance and Network Monitoring, we ensure your Network Infrastructure is not only ready for your deployment, but will operate as expected for years to come. Learn more
  • TCI Manage: We release you and your overburdened teams from day-to-day network monitoring, backup, reporting and management tasks. At the same time, we’ll increase the performance of your network – while uncovering savings too. Learn more
  • TCI Secure: Rest easy with our multi-layered security solutions. We manage a broad array of Next Generation Firewall and Management products from SonicWall, End-point Security from Cylance, as well as Patch Management, Wireless Security and Backup/Recovery from industry leaders. Learn more

We stand behind our products and support. In fact, TCI ensures every client engagement exceeds expectations… guaranteed! Learn more about TCI Advantage today. Contact us at (703) 321-3030 or info@tcicomm.com.

A Message from the CEO

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For more than 36 years, we have been providing superior products and customer service and from time to time, we expand and refine what we do… always on the lookout for ways to better serve our current and future customers.

Today, I am proud to announce the launch of our newest offering we call the TCI Advantage. At its core is our focus on People – Process – Products.

We started with a superior suite of Unified Communications, Networking and Security Products and Services, combined them with a fully trained, customer focused and experienced Staff of professionals and wrapped that with a Discovery and Assessment Process that ensures EVERY client engagement exceeds expectations…GUARANTEED!

And if that weren’t enough, the TCI Advantage also offers financial and operational models that will fit almost every need – Rent, Lease, Purchase – Cloud, Premise, Hybrid – Fully Managed or Self-Managed

So, I would like to personally invite you to review the new TCI Advantage section of our website and then give me a call or email to discuss the TCI Advantage!

Tom Cornbrooks, President and CEO

10 Signs You Should Invest in a Contact Center

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When it comes to handling your customer contacts, are you Old School?  
Or worse, are you a New School operation working with an Old School system?

It’s tempting to keep your old systems in place until they die. However, this could be costly for your business. There are many advantages to deploying an affordable new Contact Center, but knowing when to switch can be tricky. Here are 10 signs that it’s time:

1. You want to create a personal connection with customers
Neil Patel shared that connecting with your customers makes them as much as 300% more likely to buy from and recommend your business. We all want amazing word of mouth from our customers. If your customers are starting to feel distant, you need to harness today’s technology and exploit every possible media type and channel available to you.

2. Your staff often works remotely
Home working and client visits can mean your staff is difficult to reach. This doesn’t help your reputation when a client calls and the person they need to speak to is unavailable. With a new contact center solution, calls are forwarded automatically to mobile devices.
Remote and home-based agents, employees, and supervisors can use contact center applications just as if they were in the office.

3. Your call volume has increased 
Growth is a good thing. More caller inquiries can lead to more sales, but you need to keep pace with those calls. A lot of callers who have trouble getting through never call back. Not only will upgrading to a new contact center solution allow you to add more phones easily, it can allow you to dynamically reconfigure your services to best serve the current call load…on or off site.

4. You’re tired of helping just one person at a time
Just like the phone, email and support tickets are answered one-at-a-time. If plugging away at each individual case isn’t for you, it might be a sign you should invest in multi-channel Contact Center solution including chat and text. Instead of death by a thousand cuts you’ll be able to chat with multiple website visitors at once.

5. You need more Media Channels and better integration
As your customers adopt new modes of communications, your company needs to add their preferred channels and you must integrate them across several platforms – voice, email, fax, SMS, chat, Facebook, Twitter.  Enable customers to view contact center performance by available media type so customers can make intelligent decisions about which channel will serve them best. Enable APIs that integrate with CRM, WFM and other apps –  Integrated UC&C, Fault tracking systems, Case management, Video conference, Web engagement.

6. You want to create an awesome buying experience
Are there multiple steps to purchasing products from your website? Are you missing out on sales because of abandoned shopping carts? A new Contact Center solution can help you improve the purchase process on your website. Customer service before the sale is may be even more important than after the sale. Knowing in Real Time that a customer may be having difficulty and creating an Outbound Service event will create an awesome experience.

7. You’re Adding a Location or Moving Locations
If your business is opening a second location, implementing a traditional phone system may not be the best choice. A single new Contact Center Solution, based on IP Services, serving multiple sites is cheaper than implementing a single traditional call center now, and paying for an IP upgrade within several years. Additionally, if your business has aggressive growth targets over the next few years, an immediate IP based solution is probably most cost-effective. IP can scale seamlessly across multiple users, while continually paying to install new telephone lines can be much more expensive.

8. You Need More Features and Integration
As your customers adopt new modes of communications, your company needs to add new features to keep up with their preferred channels and you now must integrate them across several platforms. The need to embrace all communication channels including voice, email, fax, SMS, chat, Facebook, Twitter and the ability for all channels can be handed off to subject matter experts, respond to emails in the most effective way, use Web Chat to reduce expensive phone calls. To enable customers to view contact center performance by available media type so customers can make intelligent decisions about which channel will serve them best. Open APIs that integrates with CRM, WFM and other business applications, Integrated UC&C, Fault tracking systems, Case management, Video conference, Web engagement.

9. You get the majority of your business from your website…
If your website drives the majority of your revenue, why not take advantage of every opportunity to improve it? That’s what we thought. A new Contact Center solution will enable businesses to serve customers in the media of their choice: voice, email, Web-chat, SMS, social media also supports multimedia self-service, so you can collect information from customer chats and emails before routing them to a live agent.

10. You want to leverage your investment in other business systems
Have you invested in Customer Relationship Management (CRM), Sales Force Automation (SFA), a Help Desk or Knowledge Management System like Salesforce.com? How about communications and office tools like Skype for Business, Office 365, or Social Media monitoring applications like Trackur, and BizVu Social, so your business can monitor and proactively respond to social media posts?
 

Today’s Contact Center Solutions will fully integrate in both North and South bound integration that will give users the ability to use business communications capabilities directly within these application’s native User Interface, providing quick, convenient access to inbound, outbound and in-call features – efficiently and with minimal distraction.

Learn more about how new Contact Center technology can transform your customers’ experience with your business.

Contact TCI today at (703) 321-3030 or info@tcicomm.com.

 

The Customer Business Review (aka: CBR) is back and better than ever! 

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Customer Business Review (CBR) is back and earlier this year, we started a proactive calling campaign to once again schedule these all important Customer Business Reviews. These 60-minute sessions are an opportunity for us to learn more about your business goals and needs, get feedback on our product roadmap, and share best practices.

Over the next several months, one of our Customer Service Managers will be reaching out to our customers to schedule your next (or first) CBR, so please be on the lookout for that and let us know if there are any specific topics you would like us to cover.

For our customers, it’s an opportunity to:

  • Conduct a business review to include a discussion about your business plans for the next six months to two years, and how TCI might contribute to the objectives.
  • Review historical results and metrics
  • Leverage new features & capabilities

For TCI, it is our goal to:

  • Build relationships with our customers, particularly with new stakeholders
  • Ensure customers are achieving their business & technology goals

Contact us today at (703) 321-3030 or info@tcicomm.com

 

The REAL Cost of Ransomware

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TCI Announces New Leadership

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Dan Testa – Our founding President & CEO has retired, but will continue to play an important advisory role to smooth the leadership transition and help grow the business. Dan has over 40 years of enterprise leadership, business planning, management, coaching, marketing, and sales experience that TCI will continue to draw upon.
 

Tom Cornbrooks  – Our former COO, is now Owner, President & CEO.  Tom started with TCI in 1988. He has held leadership roles across the company – from heading engineering, tech support and business development to leading the day-to-day operations of the entire company.  As COO, Tom positioned the company to capitalize on the industry transition from legacy premises services to more efficient and secure technologies such as UCaaS and Hosted Services. TCI’s Virtualized Cloud Services network is the foundation for these enhanced capabilities. Contact Tom at cornbrookst@tcicomm.com.
 

John Turner  – TCI is excited to announce and welcome John as Vice President of Sales and Marketing for the company. John will lead the efforts to increase revenue and expand marketing activities, as well as contribute to TCI’s business strategy.  John comes to us with more than two decades of experience as a sales and marketing professional in telecommunications and technology, with companies such as NEC, Cisco and Verizon, as well as several start-ups (bio here).  Contact John at turnerj@tcicomm.com.
 

Julie Smith-Cornbrooks  – We are proud to announce the promotion of one of our longest serving employees, Julie Smith-Cornbrooks, to Vice President of Client Services. Since joining TCI in 1983 as a customer service representative, her attention to detail, excellent rapport-building skills, and the energy she brought to each client engagement resulted in her being quickly promoted through a number of positions with increasing responsibility. In her new position, Julie’s primary role is to collaborate with internal and external customers and production teams, as well as vendors to achieve successful outcomes by ensuring all lines of communication remain open. Click here to read more about Julie on our website.
 

Whatever your business challenge, TCI’s leaders are here for you. Call us at (703) 321-3030 or Email us today.

 

A Note from Dan Testa

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After 36 years as President & CEO of TCI, I have decided to retire and transfer ownership of the company to Tom Cornbrooks.

First, I would like to thank all of you, our valued clients, partners and friends, for your business, loyalty and continued support over the past several years.  Without all of you, TCI would not have achieved the level of success we continue to enjoy.  And for that, I am extremely grateful.

Second, my decision to transfer ownership to Tom is in your best interest.  Here’s why.  Tom has been with TCI over 28 years and has been very instrumental in our success.  Many of you know Tom.  His values, knowledge of the industry and how to best serve you, are key factors that will help drive your success.  As your partner, Tom will continue to explore new and more cost effective ways to help you accomplish your goals and improve your bottom line.

Lastly, Tom has asked me to stay involved for the next two years in an Executive Advisory capacity. Therefore, I will still be working with Tom and his Senior Management team to ensure the overall success in several areas. You can still reach me at testad@tcicomm.com or (703) 321-3030.

 

Your Critical Communications Apps deployed Anywhere – Any Device – Any Time

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Powered exclusively by TCI Advantage

 

TCI Advantage is today’s most powerful business-class communication solution – It can be deployed in any configuration, with tailored financing options to meet your budget requirements.  TCI specializes in industry-leading unified communication solutions for businesses of all sizes.  And because we give you the option to run these powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing.

 

The best deployment model for your business  

Delivered from our VMware-enabled data center in Ashburn, VA, TCI Advantage offers the flexibility to be deployed your way – Hosted, Premises, Hybrid, Virtualized, or as Unified Communications as a Service (UCaaS) – with the ability to change platforms as your needs change.

 

Unmatched scalability and flexibility

Work from the office, home or road. Handle calls from the desk or mobile device of your choice. TCI can provide your phones or you can source your own.

 

Choose the level of support you need

TCI can manage everything end-to-end, or you can manage your own changes and only call us when you need help. Either way, easy online management and reporting is included. Choose from a number of service plans…from traditional break-fix to fully managed.

 

Customize to fit your business needs

  • Full integration with Salesforce, Outlook and other CRM applications
  • Deploy a World Class Contact Center with agents working from anywhere in the world
  • Seamless office unified communication on a desktop, laptop or mobile phone – or all at once!
  • And much more…

 

Mitel-powered… TCI-delivered 

TCI makes Voice easy… all for a budget-friendly monthly subscription.  Talk to our experts or schedule a demo. Contact us today at (703) 321-3030 or info@tcicomm.com.