TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
Emergency & Crisis Management… Keeping Your Employees Safe, Informed and Connected
/0 Comments/in Blog /by MarketingDisruptive events – man-made or natural – unfold quickly, so fast response time is essential for safeguarding people and property. Regardless of the type of disruption, fast response is facilitated by a robust mass notification solution that allows you to communicate with all your employees at once wherever their location. For example, employees may have […]
Recapping Mitel’s Recent Road Show on Digital Transformation & Contact Center Innovations
/0 Comments/in Blog /by MarketingThe emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to […]
Upgrade Your Old Mitel Phone System with the Latest Cloud Capabilities… TCI Can Make it Happen!
/0 Comments/in Blog /by MarketingWhenever considering new technology, there is always concern about how previous investments will be impacted. Do you abandon infrastructure prematurely and break the IT budget, or do you stick with the old technology – and its limitations – as a cost-saving measure? Fortunately, the cloud removes this “rock-and-a-hard-place” conundrum from your decision making. The cloud […]
Money on the Line… How TCI Experts Uncover Phone Bill Cost Reductions & Improve Communications
/0 Comments/in Blog /by MarketingAs business phone lines have transformed from old fashioned ‘Plain Old Telephone Service’ to ‘Voice over IP,’ you should know how many connections/talk-paths you need to support the voice traffic in and out of your business and between your locations. Too many connections and too much capacity and you are wasting money… Not enough, and […]
Chatbots Are helping Small & Mid-Sized Firms Compete With Big Businesses
/0 Comments/in Blog /by MarketingSmall and midsize businesses are regularly challenged to compete with enterprises that have deeper pockets, larger contact centers and more options to serve their customers. By embracing chatbots, smaller firms can improve their Customer Experience and compete head-on with larger companies. Here’s how… Basic question-and-answer functions. When customers start an online webchat they can get […]
Wi-Fi as a Service… TCI Makes High-Speed Office Mobility Easy
/0 Comments/in Blog /by MarketingTCI simplifies your life by helping you avoid the complexity of buying and managing your own Wi-Fi infrastructure. Rather than paying a big upfront capital expense, our Wi-Fi as a Service covers everything you need for an affordable monthly subscription… Wireless Site Surveys and Heat Mapping Access Point Cabling Wireless Security Coverage, Signal Strength, Channel […]
Using Contact Center Metrics to Boost Customer Experience in the Real World
/0 Comments/in Blog /by MarketingNo surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45 […]
Future-Proof Your Data Network with SD-WAN to Lower Costs and Add Flexibility… We’re Ready to Manage Your Deployment or Support “as a Service”
/0 Comments/in Blog /by MarketingSoftware-Defined Wide Area Network (SD-WAN) technology allows you to do more with your network. Paired with high speed connections and Wireless backups, SD-WAN can help overcome the bandwidth, scalability, complexity and cost concerns common with legacy network services. The WAN struggle is real Branch sites have never demanded as much bandwidth as they do today […]
It Only Takes One Person to Derail Your Team’s Progress… Tips for Considerate Collaboration
/0 Comments/in Blog /by MarketingWhat does it take to be a considerate virtual collaborator? It’s a combination of soft skills, communications and collaboration technology, and an awareness of the new rules of etiquette. These five tips will ensure you’re the team player everyone will fight to work with. Break down silos – A considerate collaborator sets up a virtual […]
What to Know About Communications Security in the Age of Artificial Intelligence
/0 Comments/in Blog /by MarketingUnified Communications enables your employees to communicate and collaborate more effectively through screen sharing, video meetings, mobile apps and more. But adding AI to the mix promises to send productivity through the roof, so it’s not surprising that over 40% of enterprises plan to incorporate AI into their UC systems by the end of 2019. […]
MiVoice Customers: Mitel’s Complete Release 9 Platform Refresh Includes Improved Performance & Security
/0 Comments/in Blog /by MarketingTCI and Mitel are pleased to announce the arrival of MiVoice Business Release 9.0 – a suite of upgrades designed to facilitate a simplified process for the deployment of ongoing patches, security updates, and performance improvements. 9.0 also enables a retooled infrastructure ready to evolve your business to next-generation networks. 9.0 Highlights include… A complete […]
Unified Communications as a Service… 8 Ways it Makes Teamwork and Your Job Easier
/0 Comments/in Blog /by MarketingCollaboration doesn’t have to be a complex undertaking. With UCaaS, you get an end-to-end service that puts all your communications tools in one place. Here are 8 ways UCaaS simplifies collaboration – and will make your job easier… Never lose your place with one-stop communication. UCaaS makes all your communications available from a single hub […]