TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
Using Contact Center Metrics to Boost Customer Experience in the Real World
/0 Comments/in Blog /by MarketingNo surprise… Your customers want personalized service and consistent answers when they speak with multiple reps in your business. Further, they don’t want to wait on hold or repeat themselves when transferred. Here’s how three organizations are leveraging the Cloud today to benefit their customers… A Medical Supply Company, which serves its market with 45 […]
Future-Proof Your Data Network with SD-WAN to Lower Costs and Add Flexibility… We’re Ready to Manage Your Deployment or Support “as a Service”
/0 Comments/in Blog /by MarketingSoftware-Defined Wide Area Network (SD-WAN) technology allows you to do more with your network. Paired with high speed connections and Wireless backups, SD-WAN can help overcome the bandwidth, scalability, complexity and cost concerns common with legacy network services. The WAN struggle is real Branch sites have never demanded as much bandwidth as they do today […]
It Only Takes One Person to Derail Your Team’s Progress… Tips for Considerate Collaboration
/0 Comments/in Blog /by MarketingWhat does it take to be a considerate virtual collaborator? It’s a combination of soft skills, communications and collaboration technology, and an awareness of the new rules of etiquette. These five tips will ensure you’re the team player everyone will fight to work with. Break down silos – A considerate collaborator sets up a virtual […]
What to Know About Communications Security in the Age of Artificial Intelligence
/0 Comments/in Blog /by MarketingUnified Communications enables your employees to communicate and collaborate more effectively through screen sharing, video meetings, mobile apps and more. But adding AI to the mix promises to send productivity through the roof, so it’s not surprising that over 40% of enterprises plan to incorporate AI into their UC systems by the end of 2019. […]
MiVoice Customers: Mitel’s Complete Release 9 Platform Refresh Includes Improved Performance & Security
/0 Comments/in Blog /by MarketingTCI and Mitel are pleased to announce the arrival of MiVoice Business Release 9.0 – a suite of upgrades designed to facilitate a simplified process for the deployment of ongoing patches, security updates, and performance improvements. 9.0 also enables a retooled infrastructure ready to evolve your business to next-generation networks. 9.0 Highlights include… A complete […]
Unified Communications as a Service… 8 Ways it Makes Teamwork and Your Job Easier
/0 Comments/in Blog /by MarketingCollaboration doesn’t have to be a complex undertaking. With UCaaS, you get an end-to-end service that puts all your communications tools in one place. Here are 8 ways UCaaS simplifies collaboration – and will make your job easier… Never lose your place with one-stop communication. UCaaS makes all your communications available from a single hub […]
How Data Center and Collocation Services Simplify Your IT… Offsite. Secure. Scalable.
/0 Comments/in Blog /by MarketingAt TCI we make IT easy. As your trusted technology partner, we can transform your data center from outdated onsite hardware to cyber-secure virtual storage in the cloud. By offering the best in alternative third-party collocation facilities, we take away the headaches and risks associated with managing your own data center. Imagine no more… Crashes […]
Mitel Delivers More Advantages with Expanding Google Cloud Partnership
/0 Comments/in Blog /by MarketingOur strategic partner, Mitel has broadened its partnership with Google Cloud to provide greater security and reliability for businesses looking to move more of their collaboration tools and communications to the cloud in order to accelerate their Digital Transformation… As part of the expanded partnership, Mitel will now leverage the Google Cloud Platform to support […]
5 Ways Mitel’s Seamless Teamwork App Enables More Wins and Project Success
/0 Comments/in Blog /by MarketingYou may think that your team is successful enough with just phone and email. Maybe you think screen sharing’s the ultimate in cool. But true teamwork requires more advanced communications. Specifically, it needs seamless access to robust tools from a single app, one that can be accessed via web, desktop and mobile. Mitel’s innovative Teamwork […]
Improving Customer Service… 8 Call Center Trends You Need to Watch
/0 Comments/in Blog /by MarketingWhen it comes to improving the Customer Experience with better technology, 2019 is shaping up to be the year of strategic thinking with focus areas like better analytics, more social media conversations and innovative ways to involve artificial intelligence. To keep you informed and help you stay on target with your plans, we’ve identified the […]
Unified Communications as a Service… How it Saves Time for Your CFO, Controller & Accounting Team Too
/0 Comments/in Blog /by MarketingTelecom services can be one of your top expenses, so keeping a close eye on these costs is essential for protecting your bottom line. Unfortunately, accounting for telecom services can be a very time-consuming undertaking for many businesses, particularly if they manage multiple locations or their telecom arrangements haven’t changed in recent years. This staff-intensive […]
7 Ways Cloud Voice & Collaboration Makes Your Job Easier
/0 Comments/in Blog /by MarketingCollaboration doesn’t have to be so complex… With TCI Cloud Voice Services all of your communications and collaboration tools are in one place, which means you can transition from one device or channel to another – and never lose a word in the process. Here are 7 ways Cloud Voice simplifies collaboration – and makes […]