Reimagine Your Customer Experience with Mitel CX, the All-in-One, AI-Assisted Contact Center Solution

Exceptional customer experience (CX) is no longer a competitive advantage—it’s an absolute necessity. As customer expectations rise and digital channels proliferate, contact centers are under pressure to deliver seamless, personalized, and efficient service at every touchpoint. Enter Mitel CX, the next-generation, AI-powered contact center platform designed to transform how you engage with your customers and empower your agents.

All-in-One, Omnichannel Platform

Mitel CX unifies voice, chat, SMS, email, video, and social messaging into a single, fully integrated platform. This all-in-one approach eliminates the headaches of juggling multiple vendor solutions, streamlining operations, and reducing costs. Agents and supervisors benefit from a single-pane-of-glass interface, boosting engagement and enabling faster, more accurate responses.

AI-Powered Automation and Insights

At the heart of Mitel CX is Generative AI. Virtual agents automate up to 90% of routine inquiries, freeing your human agents to focus on complex, high-value interactions. AI-powered tools provide real-time guidance, suggested responses, and automatic translations, helping agents resolve issues on the first contact and in the customer’s preferred language. Supervisors gain access to powerful analytics and dashboards, with actionable insights to continually improve performance and customer satisfaction.

Customizable and Secure Deployment

Whether you operate in highly regulated industries or require flexibility, Mitel CX offers deployment options that fit your needs: on-premises, private cloud, or SaaS. Prebuilt integrations and open APIs ensure seamless connectivity with your existing IT stack, while giving you full control over data security and compliance—critical for organizations with strict privacy requirements.

Tailored for Your Business, Designed for Growth

Mitel CX’s intuitive workflow and chatbot builder allow you to design your customer journeys without specialized coding skills. The platform scales easily to support organizations of all sizes, from midsize businesses to large enterprises with complex needs.

Work with TCI to Transform Your CX

TCI brings deep expertise in contact center technology and customer experience transformation. Our team of professionals will guide you from assessment and design to deployment and ongoing support, ensuring your organization leverages the full power of Mitel CX to drive loyalty, efficiency, and growth.

Ready to reimagine your customer experience?

Let’s talk about your business and discover how Mitel CX can elevate your contact center to new heights. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com