Unified Communications enables your employees to communicate and collaborate more effectively through screen sharing, video meetings, mobile apps and more. But adding AI to the mix promises to send productivity through the roof, so it’s not surprising that over 40% of enterprises plan to incorporate AI into their UC systems by the end of 2019.
Still, even as AI transforms communications, it also raises new security concerns. Let’s take a deeper dive to understand how AI enhances UC and what you need to do to maintain a secure communications environment.
Artificial Intelligence – Emphasizing the Unified In UC
If you thought unified communications was great for efficiency and collaboration, just wait until you see how AI enhances it…
- Improved collaboration – Integration of AI chatbots into UC apps opens new doors for collaboration by gathering status updates from team members and even alerting members via an app, email, SMS or push notification. When chatbots keep everyone and everything connected, your teams can more easily troubleshoot together, keep track of each other’s progress on projects and share ideas and information.
- Easier access and use of data – AI virtual assistants improve access to documents and other information, automatically gathering and distributing data to your team’s devices — whether it be a PDF or a video. If questions on a prior discussion arise during a meeting, the assistant retrieves pertinent emails, messages or documents. Attendees stay focused and engaged in the conversation, with all information at their fingertips.
- Increased productivity – Chatbots field straightforward calls and online chats with your customers, allowing your customer service team to focus on more complex calls and issues. In meetings, attendees concentrate on the content and discussion rather than on the communications tools. The AI assistant even initiates the conference automatically.
- Better efficiencies – Wouldn’t it be great to have someone else send meeting notes, assign action items and schedule follow-up calls? The AI assistant handles all of it, allowing human attendees to spend their time on more complex and higher value activities. AI also simplifies scheduling by identifying times that work for everyone.
How To Mitigate AI Security Issues…
While the benefits of AI and UC are many, the security of your communications system will also require more attention. AI technology accesses vast amounts of data on products, processes and customers. If an attack occurs, all of that data becomes vulnerable.
- New standards and protocols will emerge as AI plays a bigger role in communications systems, so you’ll need to remain vigilant to stay compliant with the latest requirements. You’ll also have an obligation to protect the data gathered about your customers.
- In addition, there are likely to be security challenges with BYOD, as your employees’ AI-enhanced personal devices enter the workplace. Some organizations are already disabling voice assistants such as Siri in the workplace. But, as employees bring newer devices like the Amazon Echo to the office, organizations will need to assess emerging AI technologies for security threats and establish clear guidelines in a formal security policy.
- A positive note here is that AI actually enhances data and communications security. It will scan for potential threats and alert IT and security teams when vulnerabilities or possible attacks occur. Security professionals can respond far more quickly with the help of these technologies.
As AI and UC blend, you’ll gain an extremely powerful set of communications and team collaboration tools – productivity will skyrocket and data will be more accessible than ever before. But this architecture must have a stable base, with security as a main priority.
Let’s talk about how your business can reap the benefits of AI and UC, while safeguarding your business from risk. Contact us today at (703) 321-3030 or firstname.lastname@example.org.