Connecting DC-Area Schools & Higher Ed with AI-Enabled Mitel CX Communications

As education in the DC region evolves amidst new challenges, school and campus leaders are under increasing pressure to modernize communications, enhance security, and create exceptional experiences for students and staff. Today’s education leaders face:

• Escalating cyber threats targeting sensitive information.
• Ever-changing privacy and legislative requirements.
• The demand for seamless, real-time communication – especially during emergencies.
• The need to deliver personalized student experiences in a digital-first world.

Institutions no longer have the luxury to address these needs piecemeal. Instead, a comprehensive solution is needed – one that bolsters security, enhances daily operations, and makes student lives easier.

Introducing Mitel CX for Education

• All-in-One platform – Mitel CX is a complete customer and employee engagement platform that minimizes the pain and frustration of having to integrate solutions from multiple vendors.
• Single Pane of Glass – Built on Mitel’s Common Communications Framework, Mitel CX’s fully-converged, single pane of glass experience for agents and staff boosts employee engagement and optimizes first-contact resolution.
• Powered by Generative AI – GenAI-powered virtual agents that provide intelligent automation of repetitive tasks and repeated problem resolution, leaving complex inquiries to human agents assisted by GenAI knowledge bases for optimal CX and cost effectiveness.

The TCI team will design, deploy, and support your CX service using a tailored approach that ensures seamless integration with your current systems. You’ll appreciate our expert guidance through every transition stage. And our clients especially appreciate our ongoing support to keep their operations resilient and connected.

Mitel CX is redefining school and campus operations with key benefits that include:

• Security and Compliance – Protects sensitive student and staff data with advanced safeguards; supports compliance with standards like FERPA, Kari’s Law, and Ray BAUM’s Act. Features such as voice biometrics and AI-driven compliance controls help reduce fraud and regulatory risk.
• Operational Efficiency – Integrates seamlessly with existing infrastructure, allowing modernization without costly overhauls. Enhanced workflows and self-service functionality let IT and administrative teams do more with less.
• Reliable Emergency Communication – Combines with mass notification tools (e.g., Mitel Revolution) to deliver urgent alerts or advisories across campus groups in real time, ensuring everyone is informed and protected during unexpected events.
• Enhanced Student Experience – GenAI virtual agents resolve common inquiries instantly, freeing staff for complex issues. Multichannel access – from phone to chat – keeps students connected to support services, academic advisors, and administrators.

Empower your institution for tomorrow’s challenges. Contact TCI today at (703) 321-3030 or GetHelp@tcicomm.com.