Spurred by the growing need for services outside the traditional office setting, the connected healthcare market is rapidly expanding… Quality medical care has always been built on strong personal connections, but recent developments in telehealth are spurring ‘Connected Health’ – the delivery and management of healthcare services using remote technology. Connected Health utilizes the ‘Internet […]
Enhance your guest experience, elevate staff performance, and stay ahead of the competition with the latest integrated communications technology. You and your guests can enjoy seamless service that is sure to impress. Challenges You Might Be Facing 1. Reliability is not negotiable – Whether it’s a simple wake-up call or acting in a professional and […]
Get Ahead of the Game If you haven’t done it yet, now is a great time to take stock, reassess where you stand, and make commitments to improve your technology this year. TCI offers a range of customized solutions, including Mitel’s unified communications platforms. Mitel UC solutions combine voice, chat, email, video meetings, file sharing, […]
In today’s remote working world, it is essential for your team to be connected seamlessly no matter what device they are using. If you are exploring ways to improve how your team communicates, TCI Host provides a locally supported, customized service with all-in-one collaboration and mobility tools, so your business won’t miss a beat. Here […]
There are dozens of creative ways to express customer appreciation, and a full-featured call center software suite can help get your message across with minimal fuss. Small business owners and their teams can handle customer calls efficiently while indulging their VIPs with something extra — all without missing a beat. Here are four ways to […]
Much has been written about protecting customer and employee data, but what about protecting your customers and employees from physical threats? Even more than a secure network, a secure facility provides peace of mind and protects customers and employees from bad actors who would do them harm. For that reason, security cameras have become standard […]
We expect the evolution of AI to be as earth-shaking as the creation of the semiconductor, the personal computer, the Internet, and the mobile phone. AI will change the way people work, learn, travel, get healthcare, and communicate with each other. Evolving phone systems will be just one aspect of its far-reaching influence as AI […]
Like winning athletes, high-performance companies are always looking for new capabilities to help them beat the competition. We’ve all watched high-performance athletes lose a race by mere fractions of a second. It’s heartbreaking because whatever the margin, it meant the difference between winning and losing. The business world isn’t much different. Competition is extremely tight […]
As the nation’s cyber defense agency, CISA helps organizations prepare for, respond to, and mitigate the impact of cyberattacks. CISA’s Shields Up campaign is a heads-up to every organization—large and small— to adopt a heightened posture when it comes to cybersecurity and protect your most critical assets against disruptive cyber incidents. Important recommended actions to […]
There are plenty of companies that manage lots of customer interactions that could benefit from today’s contact center solutions, yet they’re not looped in on what’s available today. If you’re one of them, your business could be missing out. What’s the Difference between a Contact Center and Your Organization? A call or contact center is […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.