Entries by Marketing

Why Workforce Management Solutions are Essential for Contact Centers and Your Business Profitability

October 18, 2021 /0 Comments/in /by

With growing demand for a consistent contact center experience regardless of channel – in combination with more complex customer requests – implementing and using a sophisticated Workforce Management (WFM) solution is essential for business profitability. Whitepaper: What is Workforce Management – Download PDF Improved Forecasting Cutting-edge WFM solutions allow for tweaking and fine-tuning your forecasting […]

Why it’s Time to Make Your Move to the Cloud

October 11, 2021 /0 Comments/in /by

Whether your old phone system can’t be upgraded anymore, or you need to enable remote work, or a new regulatory requirement can’t be supported, at some point you’ll have to hang up your trusted old phones and move to the cloud. Here’s what you can look forward to… Simplify Communication, Management, and Budgeting When you […]

5 Ways Your Current Phone System Can Limit Your Success

October 4, 2021 /0 Comments/in /by

Has your phone system kept pace with the times? More importantly, is it capable of helping you meet tomorrow’s challenges? Here, we outline five attributes you’ll want to consider when you’re thinking about improving your technology. 1. Ability to Add Features and Functionality Make sure your phone system can keep pace with technological change and […]

Call Recording… Capture & Archive for Improved Compliance & Customer Service

September 20, 2021 /0 Comments/in /by

Here are just some of the compliance regulations your organization may need to address: SOX: The Sarbanes-Oxley Act HIPAA: Health Insurance Portability and Accountability Act PCI-DSS: Payment Card Industry Data Security Standard Financial Services Authority FDCPA: Fair Debt Collection Practices Act For businesses that need to record voice transactions, service calls and other conversations as […]

The TCI Difference: Custom-Designed Solutions. White-glove Deployments. Outstanding Support.

September 13, 2021 /0 Comments/in /by

We are NOT your average Cloud, Hosted Voice or UCaaS Provider Powered by technology from global leader Mitel, our Hosted “Unified Communications as a Service” solution fills a crucial gap in the DC Region’s fast-moving Cloud Voice market. Whether you’re a small or large business, we custom design and manage every solution specifically for your […]

Attention Educators, Government, Non-Profits… Overwhelmed by the Bid Process?
Simplify with our Sourcewell Contract

September 6, 2021 /0 Comments/in /by

Your organization needs better technology… now the hard work begins. You face some important decisions: What solution or service are you going to select? How will you evaluate it? How are you going to buy it? While the bid and procurement process can be complex, time consuming, and overwhelming, your local TCI team helps you […]

Migrating to the Cloud in Five Simple Steps

August 30, 2021 /0 Comments/in /by

A future with more features, better reliability and less maintenance awaits you with Cloud Voice services. This simple guide outlines the five steps to activating your new communications system. Step 1 – Needs Assessment Discuss your unique needs with us so we both understand all requirements you may have or critical systems that need special […]

How to Improve Customer Service in Your Contact Center

August 23, 2021 /0 Comments/in /by

Until recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not […]

Understanding Voice Deployment Options & Selecting the Best Platform for Your Business

August 16, 2021 /0 Comments/in /by

TCI specializes in providing custom solutions designed to meet the precise communication needs of large and small organizations… A variety of cloud deployments are available to connect your company and every location in your enterprise – dedicated private solutions, shared public services, or hybrid combinations of both. Here are some considerations that will help determine […]