Through our partner Mitel, TCI offers you the ability to monitor the performance of your entire communications network – identifying real-time issues and rapidly alerting IT administrators about adverse conditions. Mitel Performance Analytics (MPA) provides quick resolution tools like secure remote access and active testing capabilities that make it simple to manage locations seamlessly. Whether […]
Last year, the President signed into law two statutes intended to improve emergency calling – Kari’s Law and Ray Baum’s Act. Both take effect February 16, 2020 and are intended to protect employees and others with improved access to 911 emergency services. Kari’s Law applies to newly-installed multi-line telephone systems. The law requires that users be […]
When you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure. We work with you every step of the way… TCI has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or […]
Mitel’s MiVoice 6900 series desk phones enable you to become more mobile with one-touch Bluetooth pairing and seamless integration with your mobile phone. Not only can you stay productive by easily switching calls between your desk phone and your mobile phone, you can have mobile and desktop contacts automatically sync between your devices. 6900 Series […]
Sourcewell (formerly known as The National Joint Powers Alliance) is a contracting agency serving the public sector. How does Sourcewell work? First, Sourcewell issues competitive bid RFPs nationally on a wide range of products and services that benefit their members. Following a rigorous competitive evaluation process, they then award the contract to the selected vendor. […]
Business leaders move their communications to the cloud for better mobility, quality, simplicity and reliability. They find it easier to add offices, users and features so they can grow, and they appreciate being able to customize how they connect with customers. Decision makers are also motivated by their bottom line – they get more and […]
The greatest threat to the security of any organization is often traced to employees who inadvertently allow confidential data to be accessed and stolen. The latest estimates indicate that more than 90% of cyber attacks can be attributed to human error. Social engineering attacks such as phishing and spoofing continue to grow in frequency and […]
Disruptive events – man-made or natural – unfold quickly, so fast response time is essential for safeguarding people and property. Regardless of the type of disruption, fast response is facilitated by a robust mass notification solution that allows you to communicate with all your employees at once wherever their location. For example, employees may have […]
The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to […]
Whenever considering new technology, there is always concern about how previous investments will be impacted. Do you abandon infrastructure prematurely and break the IT budget, or do you stick with the old technology – and its limitations – as a cost-saving measure? Fortunately, the cloud removes this “rock-and-a-hard-place” conundrum from your decision making. The cloud […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.