When it comes to improving the Customer Experience with better technology, 2019 is shaping up to be the year of strategic thinking with focus areas like better analytics, more social media conversations and innovative ways to involve artificial intelligence. To keep you informed and help you stay on target with your plans, we’ve identified the […]
Telecom services can be one of your top expenses, so keeping a close eye on these costs is essential for protecting your bottom line. Unfortunately, accounting for telecom services can be a very time-consuming undertaking for many businesses, particularly if they manage multiple locations or their telecom arrangements haven’t changed in recent years. This staff-intensive […]
Collaboration doesn’t have to be so complex… With TCI Cloud Voice Services all of your communications and collaboration tools are in one place, which means you can transition from one device or channel to another – and never lose a word in the process. Here are 7 ways Cloud Voice simplifies collaboration – and makes […]
Organizations in many industries are faced with legal, industry and service-level compliance guidelines that require them to record their phone conversations. With Call Recording your organization can quickly capture, organize, archive, playback, and share voice documentation for valuable insight into customer interactions and organizational performance. Call Recording can be used to solve these common business […]
According to the latest research, 8 in 10 consumers want more human interaction from businesses, yet 64% believe companies have lost touch with the human element of the Customer Experience, especially as they add more technology into the mix. Here’s some practical advice on how you can humanize the Customer Experience in your business… Create […]
With telework, your company’s business activities no longer need to be tied to specific times or locations. Your employees can work remotely and collaboratively – whenever they want – to access company data and expertise from their homes, across town, or around the world. The result is happier staff, lower overhead and improved efficiency for […]
Staying competitive, taking advantage of opportunities, and saving money do not always require abandoning technologies you already have in favor of a single silver-bullet breakthrough. TCI can help you optimize your business processes at incremental cost simply by extending your current technologies to achieve transformative results. Take the Cloud, for example… This is now a […]
With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more access points, bandwidth and the latest IEEE 802.11 standards. High-speed Wireless LANs allow your employees and visitors to work anywhere in your building or campus with convenient, worry-free access to the Internet or your local IT resources. We Make […]
Mitel recently issued a study of the perceptions and motivations of executives for migrating to a cloud-based model for their business communications. Key takeaways include… Innovation is at the heart of cloud migration Access to innovative features not available with traditional telephony solutions was by far the main driver for migrating to a cloud model. […]
Businesses are investing in Cloud Voice for a variety of reasons, including cost savings, mobility, scalability and the desire to shift financing from CAPEX to OPEX. Others are taking Cloud Voice a step further – not only adopting UC as a Service (UCaaS) for its collaboration tools, but for its built-in disaster recovery (DR) and […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.