The emergence of the Digital Economy has led companies to transform their call centers into omni-channel customer experience centers. Increasingly, companies are finding that they need optimization solutions like Workforce Management, Interaction Recording, Quality Management and Speech Analytics to successfully operate an omni-channel customer experience center. They’re also looking at AI-powered Agent Assist technology to modernize the customer and agent experience.
Many companies struggle to make the transition seamlessly and are looking for partners to help them navigate through the maze of choices. TCI and Mitel can help.
On July 10 in Columbia, Maryland, the Mitel UC Contact Center Roadshow was in town, a platform for discussions and demonstrations of the latest innovations in contact center technologies and applications. Experts from Mitel, Google, ASC, TalkDesk, and others covered these topics:
- How Google AI can power Contact Center Agents
- How to Optimize the largest expense in a Contact Center
- Benefits of hosting a Contact Center via the cloud
- How to determine which Contact Center solutions best fit your company
We were delighted to see some of our valued TCI clients and guests, including…
- Burke and Herbert Bank
- American Physical Therapy Association
- American Society of Civil Engineer
- Intensive Care On-line Network
If you were unable to attend this event…
We have compiled a 75-page slide deck that provides a recap of the presentations. We offer it in the hope that it may stimulate ideas on the types of innovations available that you can bring into your contact center to improve the customer experience.
Let’s talk about how innovative technologies and applications can advance the effectiveness of your contact center. Contact TCI today at (703) 321-3030 or firstname.lastname@example.org.