TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.
Migrating to the Cloud in Five Simple Steps
/0 Comments/in Blog /by MarketingA future with more features, better reliability and less maintenance awaits you with Cloud Voice services. This simple guide outlines the five steps to activating your new communications system. Step 1 – Needs Assessment Discuss your unique needs with us so we both understand all requirements you may have or critical systems that need special […]
How to Improve Customer Service in Your Contact Center
/0 Comments/in Blog /by MarketingUntil recently, most contact centers looked like a sea of low-walled cubicles with agents speaking into headsets – with all customer transactions occurring at a fixed office location. Today, contact center agents can work just about anywhere: at home, in hired office space, or even on the move from a mobile device. But that’s not […]
Understanding Voice Deployment Options & Selecting the Best Platform for Your Business
/0 Comments/in Blog /by MarketingTCI specializes in providing custom solutions designed to meet the precise communication needs of large and small organizations… A variety of cloud deployments are available to connect your company and every location in your enterprise – dedicated private solutions, shared public services, or hybrid combinations of both. Here are some considerations that will help determine […]
Hurricane Season is Here… TCI Experts are Ready to Help Prepare Your Business Continuity Plan
/0 Comments/in Blog /by MarketingHow Business Continuity planning with TCI helps protect your business… First, our experts perform a thorough gap assessment to identify risks, threats and exposure before it’s too late. Then we recommend solutions and action plans to enable you to mitigate and effectively manage a crisis. 40% of small businesses who experience a disaster never recover… […]
Simplify Your Technology and Your Life… Get to Know TCI’s Managed Support Plans
/0 Comments/in Blog /by MarketingEngaging an experienced, local technology partner brings a large pool of experts and technical resources to your business. TCI can help you take on any IT or Voice Communications challenge that comes your way, including upgrades, migrations, and relocations. We can even polish up and test your business continuity plans, so your organization doesn’t skip […]
Infrastructure as a Service… Simplify Your Building & Campus Connections
/0 Comments/in Blog /by MarketingInfrastructure as a service (IaaS) is an IT environment that is provisioned and managed by TCI. With IaaS, you simplify your life and avoid the complexity of buying and managing your own IT and network infrastructure. Rather than paying a big upfront capital expense, your affordable monthly subscription covers everything you need. TCI’s experienced experts […]
Ignoring Your Voice System or Service? Complacency Can Put Your Business at Risk
/0 Comments/in Blog /by MarketingThe best communications systems are virtually invisible in your organization. Your teams, customers and partners rely on the integrated voice, data and video capabilities these systems provide to stay connected, collaborate and work more efficiently. When things are going right, it’s easy to be lulled into complacency. But the longer your software has been neglected, […]
The Bad Guys Are Listening… Preventing Desktop Phone Hacks
/0 Comments/in Blog /by MarketingMany offices have IP phones, but unknown to most users is that hackers can actually listen to everything that’s going on in the room – whether or not you are on a phone call. Hackers from a remote location have been able to exploit some IP phones’ vulnerable software and firmware to gain access – […]
Better Collaboration… Integrate Microsoft Teams with Mitel-Powered Telephony, Contact Center & CRM
/0 Comments/in Blog /by MarketingNow you can improve the productivity of your Microsoft Teams users with Mitel’s advanced telephony, contact center and CRM integrations. Check out the Video Overview Give your users the calling features they need to be successful with Mitel’s end-to-end suite of communication tools. By pairing Mitel-powered service with Microsoft Teams, you can save time and […]
Leading a Hybrid Workforce? 5 Ways You Can Help Your Team Succeed
/0 Comments/in Blog /by MarketingIn the coming weeks and months, companies will reopen their offices and allow employees to return – with a few key differences. Many firms expect to adopt a hybrid approach in which employees split their time between the company’s facilities and their home offices. Here are five effective strategies for leading your teams… 1. Build […]
Is an Aging Phone System Slowing Your Business? Adopt a Cloud-First Mentality to Boost Your Communications
/0 Comments/in Blog /by MarketingIt’s going to happen… After years of faithful service, your premises communications system will eventually reach the end of its useful life. Maintaining and upgrading the hardware may become difficult or just won’t make financial sense. Updating the software may no longer be the path to all those advanced features you need to maintain efficiency […]
Looking for Unbiased Corporate Real Estate Services? Our Trusted Partner, Dan Shapiro, SVP of Cresa Can Help
/0 Comments/in Blog /by MarketingDan Shapiro supports TCI’s real estate needs and specializes in providing comprehensive services to every client. We highly recommend him if you need help with your corporate real estate. Dan covers all the bases. He utilizes a strategic planning method that includes analyzing leases, providing sound market advice and managing negotiations of lease alternatives. By […]