Delegating work to other people sounds great in theory, but let’s be honest… it can sometimes be a struggle to release control. It takes time and effort to send out assignments and follow up on progress, but the reality is you can’t do everything yourself. The good news is that better technology and mobile apps […]
TCI is your local, go-to partner for IT strategic planning… Our experts will analyze your entire IT infrastructure including software, systems, processes, networks and applications. We then provide you with a comprehensive project plan that contains our recommendations. It is our goal to help you exploit the best technology to move your organization ahead and […]
Software-Defined Wide Area Network (SD-WAN) technology can help overcome the bandwidth, scalability, complexity and cost concerns common with legacy network services. With legacy business WAN links – such as MPLS – rapidly exceeding the capacity for which they were originally designed, a software-defined network lets you take advantage of broadband and fiber links to significantly […]
With 2020 upon us, it’s safe to say the cloud contact center has arrived. Over 70% of businesses already have their contact center in the cloud or at least have plans to start the migration this year. What follows are the most important trends you need to know to ensure your cloud contact center stays […]
Today, the term “workspace” no longer refers to employees sitting at their desks in cubicles, pecking away at their keyboards from 9 to 5. Workspaces have evolved, and today’s “smart” version allows employees to get their work done from any location, at anytime, using any device. Millennials now make up more than half of the […]
Unproductive meetings cost U.S. businesses $37 billion a year – and countless hours of exasperation. When you follow these 4 simple meeting rules, while using the collaboration tools included in our Mitel-powered Cloud Voice service, your attendees will leave meetings informed, engaged, and ready to get the job done. 1. Prepare with agenda-planning tools A […]
Suffering from weak or intermittent cell phone coverage in your building? You’re not alone… Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings. At stake are productivity, customer service, and corporate image. When mobile carrier signals can’t penetrate your building’s glass, metal, […]
The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and […]
Infrastructure as a Service (IaaS) is a computing environment that is provisioned and managed by your provider. IaaS simplifies your life. You avoid the complexity of buying and managing your own infrastructure. Rather than paying a big upfront capital expense, you pay an affordable monthly subscription that scales up and down based on what you […]
Providing employees with the ability to work remotely – with full access to their desktop voice and data and applications – has become an essential element of business continuity, especially in our area, where a winter snow blast can suddenly force streets and buildings to close. With “plug and work” access to the voice and […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.