With 2020 upon us, it’s safe to say the cloud contact center has arrived. Over 70% of businesses already have their contact center in the cloud or at least have plans to start the migration this year. What follows are the most important trends you need to know to ensure your cloud contact center stays […]
Today, the term “workspace” no longer refers to employees sitting at their desks in cubicles, pecking away at their keyboards from 9 to 5. Workspaces have evolved, and today’s “smart” version allows employees to get their work done from any location, at anytime, using any device. Millennials now make up more than half of the […]
Unproductive meetings cost U.S. businesses $37 billion a year – and countless hours of exasperation. When you follow these 4 simple meeting rules, while using the collaboration tools included in our Mitel-powered Cloud Voice service, your attendees will leave meetings informed, engaged, and ready to get the job done. 1. Prepare with agenda-planning tools A […]
Suffering from weak or intermittent cell phone coverage in your building? You’re not alone… Businesses everywhere are looking for ways to ensure that on-the-go employees and visitors can stay connected in every corner of their buildings. At stake are productivity, customer service, and corporate image. When mobile carrier signals can’t penetrate your building’s glass, metal, […]
The average employee uses 17 different cloud apps, 3 content-sharing services and 3 collaboration tools. If this sounds familiar, it might be a good time to consider a unified communication system like Mitel-powered TCI Host, which includes collaborative tools that allow team members to assign tasks, share documents, schedule calls, chat and conduct audio and […]
Infrastructure as a Service (IaaS) is a computing environment that is provisioned and managed by your provider. IaaS simplifies your life. You avoid the complexity of buying and managing your own infrastructure. Rather than paying a big upfront capital expense, you pay an affordable monthly subscription that scales up and down based on what you […]
Providing employees with the ability to work remotely – with full access to their desktop voice and data and applications – has become an essential element of business continuity, especially in our area, where a winter snow blast can suddenly force streets and buildings to close. With “plug and work” access to the voice and […]
Your annual TCI Customer Business Review is a valuable 60-minute session that provides our team with an opportunity to learn more about your business goals and needs, get feedback on our product roadmap, and share best practices with you. One of our Customer Service Managers will be reaching out to you to schedule your review. […]
Smaller companies need mobility and flexibility. Employees have to be reachable by customers or colleagues from any location in the office or in the building. But your resources are stretched thin and you’re juggling a lot of balls. What should you do? Going with VoIP DECT phones from TCI and Mitel provides an on-site wireless […]
TCI specializes in industry-leading unified communication solutions for businesses of all sizes. And because we give you the option to run these powerful solutions on our hardware or on your servers through software, you can expand on your terms and your timing. Select the best deployment model Delivered from our VMware-enabled data center in Ashburn, VA, […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.