With the complex pricing models and cost of communications infrastructure today, it’s hard to know what the best solution for your organization may be… Stay on-site? Jump into the cloud? Or implement something in between? While many businesses are already reaping the advantages of moving their voice communications to the cloud, for others replacing phone […]
Customers are conversing with businesses in new ways, thanks to the Internet of Things (IoT). For many consumers, virtual assistants, chatbots and messaging apps are quickly becoming their preferred methods of communication. CNBC reports that half of consumers will own a smart speaker by the end of the year, and among the top three uses […]
The performance of your business communications system and network is important to the success of any organization. Poor service quality will put a strain on your busy IT team as they jump back and forth from strategic projects to find and fix problems. With Performance Analytics from TCI, the source of problems is easily identified […]
Wondering if you’re getting the best pricing, service, and solutions? Need faster broadband, voice or data? A more reliable connection to your data center? Want great customer service when you need it? The time and effort it takes to identify and compare the offerings and deals of service providers can be a daunting experience for […]
SIP Trunks have emerged as a very popular replacement for traditional phone lines and data network services by helping businesses reduce their bills, while adding flexibility with new features and advantages… SIP trunks can save up to 60% on your monthly bills. Automatic fail-over capabilities support resiliency and disaster recovery. SIP ensures you’ll never lose […]
With budget season here and 2019 right around the corner, now is a great time to start evaluating your office technologies and setting strategic goals. A TCI Technology & Business Review gets you prepared for the new year, whether you’re considering Digital Transformation, IoT, Disaster Recovery, IT Security, Cloud, or Managed Services. Not familiar with […]
Office technology is the powerhouse that drives your business forward… If your phones aren’t ringing and your systems aren’t working at your new office on Day One, then your business can sputter to a stop. Here are some of the critical technology elements that your TCI relocation experts pay special attention to so you can […]
Today’s service customers have zero patience for field service delays. They simply won’t tolerate missed or late service calls, or technicians who don’t have the necessary skills to get them back online, or the old standby, “I don’t have the right parts with me. I’ll have to go back to the shop.” The Internet of […]
Your business can experience serious disruptions from a variety of sources: power outages, fire, flood, icy roads and severe weather, to name just a few. Having a well-defined response plan and utilizing the proper technology to communicate with your employees is vital for dealing effectively with these and other emergency situations. Emergency notification systems are […]
Mitel has announced an integration with Google Cloud’s new Contact Center AI that will improve your company’s customer service experience, as well as the productivity of your contact center. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. Key […]
TCI is a leading full-service integrated telecommunications provider serving Washington, DC, Virginia and Maryland. We provide cutting-edge solutions from Mitel, Cisco and others, along with the trusted guidance to ensure your organization maximizes the impact of VoIP, cloud and collaboration tools to achieve business results.